Last updated: 25 August 2026 · Version: 1.0
1. About this policy
This policy explains how PrimeTags Australia (ABN 42 681 524 256), trading as PrimeTrack ("we", "us"), handles personal information in connection with the PrimeTrack application at app.primetags.com.au. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What we collect
- Account data: name, work email address, phone (optional), job title, and password (stored securely as a one-way hash, never readable by us).
- Organisation data: company name, ABN, address, industry, timezone and billing email.
- Operational data you enter: assets, sites, inspections, compliance records, activity history, reminders and notes (may include names, photos and locations you choose to record).
- Billing data: processed by Stripe. We store plan, subscription and payment status — not full card numbers.
- Technical data: limited logs (IP address, browser type, timestamps) needed for security and support.
3. How we use it
- To provide, operate and improve the Service;
- to send transactional email (sign-in links, invites, compliance digests) via our connected Google Workspace mailbox;
- to bill and manage subscriptions (via Stripe);
- to keep the Service secure and prevent fraud/abuse;
- to meet legal and accounting obligations.
We do not sell personal information. From time to time we may send product updates to the account owner's email; you can opt out at any time.
4. Who we share it with
- Supabase — our database and authentication provider (data hosted in Australia, AWS Sydney region).
- Stripe — payment processing.
- Google Workspace — transactional email delivery.
- Professional advisers and authorities — where required by law.
5. Storage and security
Customer data is stored in Australia. We apply encryption in transit (TLS) and at rest, role-based access, and multi-org row-level security so each workspace can only see its own data. Access is restricted to authorised PrimeTrack personnel. We retain data while your account is active and for a reasonable period afterwards for legal, accounting and backup purposes.
6. Your rights (access, export, deletion)
- Access and correction: update your details in the app, or email us.
- Export: download your workspace data (assets, inspections, sites, activity, users) in the app, or email us for a full export. Assets and inspections also export to CSV.
- Deletion: delete your account in the app's Settings. If you are the workspace Owner, deletion removes the entire workspace; we will action requests promptly.
7. Cookies and local storage
The app uses browser local storage to keep you signed in and remember preferences. It does not use third-party advertising cookies. Our main site (primetags.com.au, on Shopify) and marketing emails may use its own standard analytics cookies.
8. Notifiable data breaches
If we have reasonable grounds to believe an eligible data breach has occurred, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
9. Complaints
Contact us at sales@primetags.com.au and we will respond within 30 days. If you are not satisfied, you may complain to the OAIC (oaic.gov.au).
10. Contact
Privacy queries: sales@primetags.com.au · General: sales@primetags.com.au