Effective: 25 August 2026 · Version: 1.0
1. Who we are
PrimeTrack is a software-as-a-service product operated by PrimeTags Australia (ABN 42 681 524 256), trading as PrimeTrack, of 1/12 Sette Cct, Pakenham VIC 3810. Contact: sales@primetags.com.au. The PrimeTrack application is available at app.primetags.com.au.
2. The service
PrimeTrack is a web application for managing physical assets, sites, inspections, compliance badges and QR/Code 128 asset tags. These Terms govern your access to and use of PrimeTrack and any related services we provide (together, the Service).
3. Accounts and workspaces
- You must be 18 or older and provide accurate information when creating an account.
- Each account belongs to one workspace (organisation). The person who creates a workspace is its Owner and is responsible for all activity within it.
- You are responsible for keeping your login credentials secure and for everything done under your account.
- We may suspend or terminate accounts that breach these Terms or that we reasonably believe pose a security or fraud risk.
4. Plans, fees and billing
- Plans are billed in Australian dollars (AUD), month-to-month, and include GST where applicable.
- Standard plans: Basic A$15, Starter A$29, Professional A$99 per month. Enterprise is quoted separately.
- New workspaces receive a 5-day free trial with no card required. At the end of the trial you must subscribe to continue using paid features.
- Payments are processed by Stripe. By subscribing you agree to Stripe's terms. We do not store your full card details.
- You may change or cancel your plan at any time from the billing portal or by contacting us. Cancellation takes effect at the end of the current billing period; there is no lock-in and no early-termination fee.
- Fees are non-refundable except where Australian Consumer Law requires otherwise.
5. Acceptable use
You agree not to:
- use the Service unlawfully, or to infringe any person's rights;
- attempt to gain unauthorised access to other workspaces, accounts or systems;
- upload malicious code, or interfere with the Service's operation or security;
- resell or sublicense the Service without a written agreement with us.
6. Your data
You retain ownership of the data you enter into the Service. You grant us a limited licence to store, process and back up that data solely to provide the Service. We handle personal information in accordance with our Privacy Policy and the Australian Privacy Act 1988 (Cth). You may export your workspace data at any time, and delete your account from within the Service.
7. Intellectual property
The Service and its software, design and branding are owned by us or our licensors. We grant you a non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes in accordance with these Terms.
8. Warranties and liability
- The Service is provided "as is" and "as available". We do not guarantee it will be uninterrupted or error-free.
- To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid in the 12 months before the claim.
- Nothing in these Terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law, which may apply regardless of these limitations.
9. Termination
You may stop using the Service and delete your account at any time. We may terminate or suspend access for breach of these Terms, non-payment, or as required by law, on reasonable notice where practicable.
10. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified by email or in the application before they take effect. Continued use after the effective date constitutes acceptance.
11. Governing law
These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.
12. Contact
Questions about these Terms: sales@primetags.com.au.